With our price guarantee you are guaranteed the lowest price.
If you unexpectedly find the same product at a lower price elsewhere, we will match it. AND as a thank you - we add another 10 % off.
This is how it works:
Send a copy of the better offer to email@example.com
If you have found the offer online, you are welcome to send us a screenshot. We will then get back to you very soon.
Please note that it must be an offer from an English company, since we do not compare our prices with those from foreign competitors, for example Chinese.
We ship in time - or you will get the order for free.
Action and consequence
If we do not ship your order according to our website's delivery time we offer you the products for free. Maximum amount £ 150 excl. VAT.
Please not that the delivery guarantee applies for the shipping date. Unfortunately we can not issue any guarantees for the Post, UPS or other companies.
If you have a complaint about a delivered product that has been delivered on time, the delivery guarantee does not apply. We will then process your complaint as a satisfaction guarantee and replace your order with a satisfiying product.
Please note that the expected delivery time is calculated from the time we have a complete order including all relevant information, files and an approved artwork. If you place an order online we will automatically have all the relevant information.
This is how you do:
Send the Order ID to firstname.lastname@example.org
We will then process your complaint and get back to you as soon as possible.
We guarantee the quality.
Not satisfied with the quality?
If you are not satisfied with the quality of the products you have received, you are welcome to return it. *The guarantee does not apply for spelling errors on your behalf or problems with your file.
If we think the quality can be improved, we will remake the products for free.
If the quality can not be improved or remade and you decide against keeping the products we will give you a full refund.